Gordon Health Group
Carrier Resource Guide
Antidote Health
Resources
Member Services
Call 888-623-3195
App/ID Card
Download the Antido+e App or set up your Member Portal
Pre-Certification/Eligibility of Coverage
Member Forms for Prior Authorization Form
Appeals
Member Forms for Member Grievances, Appeal or Concern Form
Claims/Appeals
Member Forms for Member Reimbursement Forms – Medical or Pharmacy
Billing
Pay bills through the Member Portal
Telehealth Services
Primary Care, Mental Health, Hypertension Care or Diabetes Care
Provider Network
Pharmacy
Arizona Complete Health (Ambetter)
Member Services
Member assistance – 866-918-4450
Pre-Authorization / Pre-Certification/ Eligibility of Coverage
See information on the back of your health card.
Dashboard / Health ID Card / App
Member portal login and registering your account
Download the Ambetter Health app to access your personal health information
Claims/Appeals
Call 833-919-3214
Premium Payments
Pharmacy
Provider Network Links
Member Incentives
See details in your Member Portal
Assurity Life Insurance
Blue Cross Blue Shield of Arizona
Member Services
Call 855-801-4635
Pre-Authorization / Pre-Certification/ Eligibility of Coverage
See the back of your insurance card for information
Dashboard / Health ID Card / App
Member Portal Login and registering your account
Download the BlueCare Anywhere app to access your personal health information
Claims/Appeals
Telehealth
Access through your member portal
Billing
Call 855-801-4635 or pay your monthly premiums through your Member portal
Pharmacy
Provider Network Links
Member Incentives
See details in your Member Portal
Cigna Healthcare
Member Services
Call 800-997-1654
Pre-Authorization / Pre-Certification/ Eligibility of Coverage
See the back of your insurance card for information
Dashboard / Health ID Card /App
Member Portal Login and registering your account
Download the myCigna app to access your personal health information
Claims/Appeals
Coverage and claims – 800-244-6224
You can file a claim through your Member portal
Telehealth
Access through your Member portal
Billing
Pay your monthly premiums through your Member portal
Pharmacy
Home Delivery Pharmacy – 800-835-3784
Behavioral Health Benefits
Call 800-433-5768
Provider Network
Member Incentives
See details in your Member Portal
Delta Dental
Member Services
Call 800-894-2961
Dashboard / Health ID Card / APP
Provider Network Links
eBenefits
Reference Guides
Preventive Care Services Plus Brochure
Pre-Authorization / Pre-Certification/ Eligibility of Coverage
Alternative Risk Management – 800-392-1770
APP
Download the Health Wallet app for all benefit resources and tools.
For assistance 1-866-918-7735
Pharmacy
RX Valet – Help desk – 855-798-2538
Foundation Mental Wellness
Member Services
830-822-5171
Health Access
Reference Guides
Member Services
Call 800-606-1135
Claims/Appeals
Submit claims by texting “Preventative” to 239-299-0333 to receive your personal link to a prefilled form.
Healthcare.gov
Help Desk
For Assistance with your ACA Marketplace plan call 800-318-2596
Imperial Health
Member Services
Call 800-838-8271
Pre-Authorization / Pre-Certification/ Eligibility of Coverage
See the back of your insurance card for information
Dashboard / Health ID Card / Premium Payments
Claims/Appeals
Call 1-626-838-5100. For more information about Appeals and Grievances.
Telehealth
Teladoc or Telehealth 1-800-835-2362
Billing
Call 1-626-838-5100
Pharmacy
Provider Network
Provider Network Search as well as providers who are in the PHCS network within your county.
Member Incentives
See details in your Member Portal
Iron Health
Reference Guide
Member Services
Detego Health – 866-200-2513
MemberServices@DetegoHealth.com
Pre-Authorization / Eligibility of Coverage
Guide CM – 866-837-1714
Dashboard / Health ID Cards / Provider App
For Gigcare products only – 866-200-2513
Claims and Appeals
Detego Health – 866-200-2513
Telehealth
MyLiveDoc – 855-226-6567
Information Brochure
Billing
Form to change payment information
Pharmacy
ScriptAide – 866-837-1515
Pharmaceutical Advocacy Service
Provider Network
See information on your health insurance card
Life X
Reference Guides and Resources
Access a variety of Important Documents and FAQs by setting up a free account
Member Services
CustomerSupport@BenefitHealthPlan.com or Phone – 844-580-2474
Service Pre-Authorization / Eligibility of Coverage
Call BHPI – 844-580-2474
Personal Health Dashboard Support
Call 866-357-4856
Claims and Appeals
Call BHPI – 844-580-2474
Lively HSA
Set up the Lively Mobile App to access your account information
Lively Mobile App – Resource sheet
Telehealth – OurLiveDoc
Call 940-548-3362 for assistance to set up your account.
Click here for information guide
Billing, including change of payment method
KMG Services – 833-564-2455
Pharmacy
ProAct 877-635-9545
Provider Network Options
Cigna Provider Network
1.) Visit https://www.cigna.com/
2.) Select Find a Doctor
3.) Select Employer or School
4.) Enter your zip code. Choose Doctor by Type, Doctor by Name, or Health Facilities. Enter search parameters or choose from the dropdown menu and click Search.
5.) Select Continue as Guest
6.) Select Continue.
7.) Select, PPO, Choice Fund PPO.
8.) Choose from list of results.
PHCS PPO Provider Search
1.) Visit https://providersearch.multiplan.com
2.) Highlight PHCS (Logo on front card) and click Select and Search
3.) Enter your search parameters, your zip code and select Search
MPB Health
Medical Cost Sharing Guidelines
Sharing Guidelines – Zion Health
Member Services
Concierge Team – 800-519-2969
The Concierge Team can assist you with questions regarding your MPB membership services.
Pre-Authorization of Services for Medical Cost Sharing Plans
Zion Health – 888-920-9466
Sedera Health – 855-973-3372
For Sedera Health members, ensure you work with them to get the best pricing for your needs, so you’re not left with non-sharable costs.
Provider Network Link for Secure HSA or Premier HSA
-
- Go to PHCS Provider Search
- Click next to PHCS Specific Services and click Select and Search
- Enter your search parameters, your zip code and select Search
Member Forms
Under Member, you’ll find a list of available forms available to you, including cancellation form; member update form to change family members, contact information; payment information.
Apps
Secure HSA, Premier HSA and Essentials HSA – download the HealthWallet App
Care+, Premium Care+, Direct and Essentials – download the MPB Health App
Options Plus
Member Services
Call (888) 505-7724 option 2
Pre-Authorization / Pre-Certification/ Eligibility of Coverage
To verify member eligibility and benefits, call (888) 505-7724, Option 1
Claims/Appeals
Call 888-505-7724
Telehealth
Freshbenies – Activate your account call 855-373-7450
Pharmacy
PureRx – Present your medical identification card along with your prescription to any of the 60,000+ retail pharmacies every time you fill your prescription.
Click here to access the formulary
MEC Companion Card
Discounts on Dental, Vision, Durable Medical Equipment, Hearing Aids, Diabetic Supplies and Fitness
Activate your account & locate providers
-
- Visit WellCardSavings.com
- Click: “Click Here to Register”
- Group ID: MECPLUS
- Fill out your information
- Click Save, Text, or Email card
Provider Network Links
Oscar
Member Services
Call 855-672-2788
Pre-Authorization / Pre-Certification/ Eligibility of Coverage
See the back of your insurance card for information
Member Portal / ID Cards / App
Download the Oscar Health app to access your personal health information
Claims/Appeals
Forms for Claims Disputes and Clinical Appeals
Telehealth
Virtual urgent care – access through your Member portal or Oscar Health app (HiOscar)
Premium Payments
Pay your premiums through your Member Portal
Pharmacy
Low copay prescriptions, refills, home delivery and specialty drugs
Provider Network
Member Incentives
See details in your Member Portal
Philadelphia American Life
Policyholder Services
Email Policyholder Services or call 888-748-3040
Member ID Cards, EOBs, Details of Coverage
Set up and log into your Policyholder Portal
Claims/Appeals
Email Claims Customer Service
Telehealth
Access through your policyholder portal or call 877-643-1849 for assistance
Billing
Email Billing or call 888-748-3040 to speak to a policyholder services representative
Provider Network Links
First Health Provider Search
1. Locate Provider/Select Network Type
2. Select First Health Network and click Start Now
3. Select the type of provider you are looking for
4. Enter your zip code
5. You can click on the +More Search Options to refine your search further
6. Select Search Now
Links to Forms
Spirit Dental
Reference Guide
Member services
Call 866-619-6095
Dashboard/Health ID Card/APP
Provider Network Links
United Healthcare
Reference Guide
Member Services
Call 800-711-4555
Pre-Certification/Eligibility of Coverage
See the back of your insurance card for information
Dashboard / ID Cards / App
Member Portal – sign in or register
Download the myuhc app to access your personal health information
Claims/Appeals
Virtual Care
Urgent, primary and behavioral health care – Access through your member portal
Billing
Call 800-657-8205
You can pay your premiums through your Member Portal
Pharmacy
Member Incentives
See details in your Member Portal
Provider Network
VSP Vision
Member Services
Call 800-877-7195
Member Dashboard
Log In / Create an Account at the top of the page
Provider Network Links